Terms and Conditions

DR. MOREPEN – TERMS & CONDITIONS

Welcome to Dr. Morepen eCom store at www.health.drmorepen.com (the “Website”). The site is managed by Dr. Morepen, a subsidiary of Morepen and fast growing company in OTC and Diagnostics.Dr. Morepen is referred here as (“we” or “us”)

This document is an ‘electronic record’ in terms of the Information Technology Act, 2000 (‘Act’) and is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries guidelines) Rules, 2011 (‘Rules’) that requires us to publish, rules and regulations, privacy policy and user agreement for access or usage of Dr. Morepen computer resource or market platform (‘Platform/ Site’).

Please feel free to browse the Site; however, your access and use of the Site is subjected to the following terms and conditions (“Terms and Conditions”) and all applicable laws. By accessing and browsing this Site, you accept, without limitation or qualification, the Terms and Conditions. If you do not agree with any of the below Terms and Conditions, do not use this Site. We reserve the right, in our sole discretion, to modify, alter or otherwise update these Terms and Conditions at any time and you agree to be bound by such modifications, alterations or updates.

INTELLECTUAL PROPERTY RIGHTS

All material on this Site (“Material”), including but not limited to text, images, illustrations, etc. are protected by copyrights which are owned and controlled by us or by other parties that have licensed their material to us. Material from the Site or any website owned, operated, licensed or controlled by us may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Specifically, you should not attempt to “pass off” any of the Material as your own work. Modification of the Material or use of the Material for any other purpose is a violation of the copyrights and other proprietary rights. For purposes of these Terms and Conditions, the use of any material on any other website or networked computer environment is prohibited. The trademarks, logos and service marks (“Marks”) displayed on the Site are our property and the property of other parties. Users are prohibited from using any Marks without our written permission or third parties, which may own the Marks.

USER ACCOUNT, PASSWORD, AND SECURITY:

If You use the Platform, You shall be responsible for maintaining the confidentiality of your User Name and Password and You shall be responsible for all activities that occur under your User Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Platform. You agree to immediately notify us of any unauthorized use / breach of your password or account and ensure that you exit from your account at the end of each session.

ACCURACY OF INFORMATION:

Dr. Morepen provides an online platform for purchase of Health, Hygiene, Nutrition, Prevention and Cure products. (collectively, “Products”) and informative video content on usage of the said Products. The Products can be purchased through the Platform through various methods of payments offered. The purchase of Products shall be additionally governed by specific policies of sale, cancellation policy, exchange policy, return policy, etc. In addition, these Terms of Use may be further supplemented by Product specific conditions, which may be displayed with that Product.

PRODUCTS AND SERVICES:

We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information or other content available on the Site are accurate, complete, reliable, current, or error-free and assume no liability in this regard.

USER CONDUCT AND RULES ON THE PLATFORM:

You agree, undertake and confirm that your use of the Platform shall be strictly governed by the following binding principles:

A User may be considered fraudulent or loss to business due to fraudulent activity if any of the following scenarios are met:

• Users does not reply to the payment verification mail sent by Dr. Morepen
• Users fails to produce adequate documents during the payment details verification
• Misuse of another Users’s phone/email
• User uses invalid address, email and phone no.
• Overuse of a voucher code
• Use of a special voucher not tagged to the email ID used.
• User returns the wrong product
• User refuses to pay for an order
• Malicious activities conducted with the sole intention to cause loss to business/revenue to Dr. Morepen
• Repeated request for refund for fake/used order
• Dr. Morepen may cancel any order that classify as ‘Bulk Orders’/’Fraud orders’ under certain
• criteria at any stage of the product delivery.

An order can be classified as ‘Bulk Order’/’Fraud Order’ if it meets with the below mentioned criteria, and any additional criteria as may be laid down by Dr. Morepen:

• Products ordered are not for self-consumption but for commercial resale
• Multiple orders placed for same product at the same address, depending on the product category.
• Bulk quantity of the same product ordered
• Invalid address given in order details
• Any malpractice used to place the order
• Any order paced using a technological glitch.

You shall not use the Platform for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company and interrupt or causes to interrupt, damages the use by other Users of Dr. Morepen

You shall not use any false e-mail address, impersonate any person or entity, or otherwise mislead Dr. Morepenby sharing multiple address and phone numbers or transacting with malafide intentions.

You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password “mining” or any other illegitimate means.

You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules there under as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations.

PRIVACY :

Your protection is vital to us, which is the reason we’ve made a Privacy Policy on how we gather, oversee, process, secure, and store your private data, if any. To peruse our Privacy Policy.

THIRD PARTY LINKS:

We are not responsible for the content of any off-Site pages or any other websites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Site pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.

SPECIAL OFFERS AND EVENTS:

The Site may offer certain special features and functionality or events (such as contests, sweepstakes or other offerings) which may (a) be subject to terms of use, rules and/or policies in addition to or in lieu of these Terms and Conditions; and (b) be offered by us or by third parties. If so, we will notify you of this and if you choose to take advantage of these offerings, you agree that your use of those offerings will be subject to such additional or separate terms of use, rules and/or policies.

INDEMNITY :

You shall indemnify and hold harmless Dr. Morepen, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and/ or other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

PRICING POLICY

• The product prices listed are current and updated. However, these are subject to change without advance notice.
• All prices on this web site are processed in Indian Rupees and the prices are inclusive of all taxes.
• All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.
• Our products are liable for GST in India.

PAYMENT SECURITY

All transactions at health.drmorepen.com are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with DR. MOrepen is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.

You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

TRADEMARK, COPYRIGHT AND RESTRICTION:

All material on Platform, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Any improper use, including yet not constrained to the generation, appropriation, presentation or transmission of any substance on this site is entirely precluded unless particularly approved by Dr. Morepen. Material on Dr. Morepenis solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Dr. Morepen or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

LIMITATION OF LIABILITY

Under no circumstances shall we be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of, or reliance on, the Material, or from the use of the Internet generally.
Your use and browsing of the Site is at your risk. You should not rely on any of the Material and instead should seek other opinions before taking any action or determining not to take any action, which could lead to injury, harm or damage of any kind. Please do not rely upon information provided in this website as “medical advice”. This website is not a substitute for a doctor or medical consultancy of any sort. For purposes of this section, “we” shall include DR. Morepen, and its subsidiaries, successors, shareholders, and their respective employees, partners, principals, agents and representatives, and any third-party providers or sources of information or data.

LIMITATION OF REMEDY

If you are damaged or injured by any of the Material contained in the Site, or you are dissatisfied with the Site or Material for any reason, then your sole and exclusive remedy is to discontinue accessing and using the Site.

TERMINATION:

Dr. Morepen may suspend or terminate your use of the health.drmorepen.com website or any Service if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Service or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Service will survive indefinitely unless and until Dr. Morepen chooses to terminate them.

• If You or Dr. Morepen terminates your use of the Platform or any Service, Dr. Morepen may delete any content or other materials relating to your use of the Service and Dr. Morepen will have no liability to you or any third party for doing so. However, your transactions details may be preserved by Dr. Morepen for purposes of tax or regulatory compliance.
• Dr. Morepen may unilaterally terminate Your account on any event as mentioned in the Terms of Use. Any credits earned through loyalty or referral program, Dr. Morepen credit and pending refunds if any will be forfeited in such case. Returns/Refund for such Users shall be at the sole discretion of Dr. Morepen
• If You use any false e-mail address or use the portal for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company or mislead Dr. Morepen by sharing multiple address and phone numbers or transacting with malafide intentions then Dr. Morepen reserves the right to refuse access to the portal, terminate accounts including any linked accounts without notice to you.

SALE IN INDIA ONLY:

Unless otherwise specified, the material on the Platform is presented solely for the purpose of sale in India. Dr. Morepen make no representation that materials in the Platform are appropriate or available for use in other locations/Countries other than India. Those who choose to access Platform from other locations/Countries other than India do so on their own initiative and Dr. Morepen is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

HEALTH RELATED INFORMATION:

Health Related Information. The information contained in the Web Site is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional. You should not use the information available on or through the Web Site (including, but not limited to, information that may be provided on the Web Site by healthcare or nutrition professionals employed by or contracting with Dr. Morepen) for diagnosing or treating a health problem or disease, or prescribing any medication. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. You should read carefully all product packaging prior to use. The results from the products will vary from person to person. No individual result should be seen as typical.

DISCLAIMER:

This Agreement, the construction, enforcement and the interpretation of its terms and any disputes arising out of it shall be governed by the Laws of India and shall be subject to the courts located in Delhi, and you hereby submit to the personal jurisdiction of such courts.

APPLICABLE LAW AND JURISDICTION:

You acknowledge and undertake that you are accessing the services on the Platform and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through Dr. Morepen. We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on Platform. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind.

Delivery Related – User agrees and acknowledges that any claims regarding order delivery (including non-receipt/ non- delivery of order or signature verification) shall be notified to Dr. Morepen with in 7 days from the alleged date of delivery of product reflecting on the Dr. Morepen portal. Non notification by You of non-receipt or non-delivery within the time period specified shall be construed as a deemed delivery in respect of that transaction. Dr. Morepen disclaims any liability or responsibility for claims regarding non-delivery, non-receipt of order (including signature verification in Proof of delivery) after 7 days from the alleged date of delivery of product reflecting on the Dr. Morepen portal.